Facilitate communication and lead to faster decision-making
After information is transmitted from the sender to the receiver, some action is taken from the receiver to the sender to establish communication. One-sided communication cannot be called communication, and it can only be said that communication has been achieved after several turns of exchange are established.
Of course, you also need to be careful about the content of your interactions. Merely asserting one another’s self-assertion will not lead to harmonization or adjustment of opinions, and will result in misunderstandings and lack of understanding.
Therefore, in order to speed up decision-making and problem-solving, it is important to be able to communicate effectively.
It is only when the sender and the receiver have the consideration and consideration to accurately communicate and understand the message.
Also, if you can communicate with key points in accordance with the communication process, any misunderstandings about the other person will be resolved.
■ Points of communication (horenso)
After communicating the conclusion, explain the reasons.
The flow of the story is from the whole to the details.
Subjectivity and objectivity are separate
■ No good workplace communication
Pretending to know | A situation that cannot be undone later…
Feeling complacent | Before you know it, you’ll find yourself in a situation where there’s no one around you…
Preconceptions | Not trying to understand the essence of things, leading to a situation where the gap with the current situation becomes larger…
The communication process typically involves several stages, and a simple way to summarize it is through the following points:
- Sender has a Message: The communication process starts with a sender who has a message to convey.
- Encoding the Message: The sender encodes the message into a form that can be transmitted, such as words, gestures, or symbols.
- Transmission of the Message: The encoded message is transmitted through a chosen channel, which can be verbal, written, electronic, or non-verbal.
- Reception of the Message: The message is received by the intended recipient.
- Decoding the Message: The recipient decodes or interprets the received message to understand its meaning.
- Feedback to the Sender: The recipient provides feedback to the sender, indicating whether the message was accurately received and understood.
Ensuring effective communication involves minimizing potential leaks, misunderstandings, or distortions at each stage of this process. Clear encoding, careful selection of communication channels, active listening, and open feedback loops contribute to a successful communication exchange.
The communication process can be organized into six stages: from sender to receiver, and from receiver to sender. Smooth communication can be achieved by using the most appropriate means at each stage.
■ Communication process
First, the sender starts by converting the message to the receiver into symbols. There are two types of symbolization, which are verbalized and nonverbalized based on the sender’s beliefs and perceptions.
The recipient must decipher the coded message. Decoding skills vary depending on the receiver’s experience, status, and environment, so the sender must consider the receiver’s skills when communicating.
Non-verbalization | Facial expressions, attitude, gestures, distance from the other person
We will then communicate using various channels (face-to-face, online tools, etc.). Communication tools have become more diverse, so you should be able to use them differently depending on the content and timing.
After receiving a message from a sender, the receiver must respond in some way to the sender. Take concrete actions based on your own standards, common sense, and norms based on what you have deciphered.
The sender should provide feedback in response to such actions from the receiver. Feedback, such as evaluating the quality of the product and conveying your impressions, is one step in communication.
Provide feedback as quickly as possible
Allows you to repeat multiple turns without stress
Improving your communication skills will definitely have a positive impact on your daily work.
Diversified communication tools! Allowing you to choose the most appropriate tools and venue every time
Communicate by yourself! It is often said. This is the concept of the “Johari Window,” which recommends that in order to get to know someone, you start by revealing yourself.
Especially for business people who work with many people, getting others to accept them is the first hurdle. We must consider what is the best approach to overcome this hurdle.
It has revolutionized the way people work in the past, allowing users to quickly connect even when they are far away and share/view information and data at the same time, and many people now use it as indispensable business infrastructure. I think.
■ Diversified communication tools
Web conference tools, etc.
■ A place for communication
On the other hand, many people feel that it is difficult to convey people’s sense of temperature, atmosphere, and atmosphere online.
If you limit the communication process to anything other than exchanging necessary requirements, you will not be able to get to know each other’s personalities, and you will not be able to build a human relationship.
There are always new insights and input that can be gained by meeting people face-to-face. We need to skillfully combine face-to-face and online communication while exploring ways to communicate depending on the purpose.